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Privacy Notice

Certain personal information about visitors to this Web site is being collected by Jax Metro Credit Union, located in Jacksonville, Florida. Personal information is collected from you at the time an application for a loan or deposit account is submitted to the Institution, at the time transactions are conducted through the online banking service, and at the time information is provided by you via e-mail (including the name, e-mail address, and any other information on the e-mail header). The Institution does not use “cookies” to collect and track information about you.

Information is collected for the purpose of processing your application, transaction, or request for information. The information will be used for the purposes of meeting your banking needs and requests, and providing services to you in the future. The Institution does not sell or share member information with any nonaffiliated third parties, except certain third party financial service providers. These entities will be required to execute a confidentiality agreement with the Institution which requires adherence to the Institution’s privacy policy and practices. The Institution shares information with companies which are affiliated with this Institution by common control. We share information as permitted by law in order to provide you with better services and more options.

If you do not want your personal information collected, you may refrain from supplying the information, whether through e-mail or the Institution’s online banking service.

You also may restrict the use of or limit the disclosure of your personal information by notifying the Institution that you do not want your personal information shared with entities affiliated with the Institution. This written notice should be directed to the Compliance Officer, at Jax Metro Credit Union, P.O. Box 40843, Jacksonvile, Florida 32203, or by e-mail at, or by telefacsimile at (904) 355-9283. Since some e-mail transmissions may be subject to interception, if your correspondence contains sensitive information (e.g., your account number or social security number) you may want to send a letter or telefacsimile to us.

We are taking the following steps to ensure the privacy and accuracy of the information collected from or about you: Ensuring your financial privacy is of vital importance to the Institution and its employees. The Institution limits employee access to confidential member financial information to those with a business reason for knowing such information. Institution employees are trained to understand the importance of member financial privacy and to properly handle confidential information. The Institution endeavors to maintain the most accurate and up-to-date member records possible. If you find that your account information is not correct, current, or complete, please call or write to us at the telephone number or address on your account statement and appropriate corrections will be made as soon as possible.

Additionally, information you submit via our online banking service is protected by encryption technology which scrambles account information to reduce the possibility of access by unauthorized individuals outside the Institution. To further protect your online banking service, the Institution requires the use of an ID and password.

You may review the information we collect about you and correct any errors in that information by reviewing account statements and any other correspondence from us and notifying us of any inaccurate or outdated information at the address or phone number on your statements.

If you have questions about your personal information or would like to inform us about the potential misuse of your personal information, you may do so by sending a letter to the Compliance Officer, Jax Metro Credit Union, P.O. Box 40843, Jacksonville, Florida 32203, or sending a telefacsimile to the Compliance Officer at (904) 355-9283, or calling us at (904) 360-5100, or by sending us an e-mail at Since some e-mail transmissions may be subject to interception, if your correspondence contains sensitive information (e.g., your account number or social security number) you may want to send a letter or telefacsimile to us.

If you feel we have not met our obligations in the protection or use of your personal information, you may submit a complaint to the Institution. Any complaint will be handled in compliance with the Institution’s Consumer Complaints Policy. Breaches of member or nonmember customer privacy are considered serious employee misconduct and may result in termination of the employee.

We recognize the importance of protecting children’s identities and privacy online. Our website is not directed at children, and we do not knowingly collect or maintain personal information from children.

Privacy Policy Notices, Terms, and Conditions | Copyright © 2017 Jax Metro Credit Union. All Rights Reserved.

Equal Housing LenderEqual Housing Opportunity NCUAFederally Insured by NCUA
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